h13 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy belongs to h13 ("the Platform", "we", "us") and applies to all players and visitors who use the h13 website and its associated services — including Sports Betting, Cricket and PSL markets, Slot games, Live Casino, Esports betting and all other features available through the platform.

We take your privacy seriously. This document explains in plain terms what personal information we collect, why we need it, how we use it and how we keep it safe. It also explains your rights as a user and how you can exercise them.

This Privacy Policy should be read alongside the h13 Terms and Conditions, which govern your use of the platform as a whole. Where this policy overlaps with the Terms on a specific point, this Privacy Policy takes precedence on matters of data handling.

We may update this policy from time to time. When we do, the updated version will be published on this page with a revised "Last Updated" date at the top. For significant changes, we will notify registered players through the platform or by email.

2. Information We Collect

h13 collects personal information in two main ways — information you provide directly when using the platform, and information collected automatically as you interact with it.

Information you provide directly:

• Registration details — your full name, date of birth, mobile number or email address and the login credentials you create.
• Identity verification documents — such as a copy of your CNIC or other identification, where requested as part of the account verification process.
• Payment information — the mobile wallet numbers, bank account details or card details used to make PKR deposits and withdrawal requests.
• Communications — messages you send to customer support, feedback you submit and any other correspondence with the h13 team.

Information collected automatically:

• Device and browser information — your device type, operating system, browser version and screen resolution.
• IP address and approximate location — used for security checks and to understand which regions of Pakistan our players are based in.
• Session data — pages visited, time spent on the platform, games played, bets placed and other interaction data.
• Cookie and tracking data — see the Cookies section below for full details on what cookies h13 uses and why.

3. How We Use Your Data

h13 uses the personal information it collects for specific, defined purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

• Account management — to create and maintain your h13 account, verify your identity and age, process your login and keep your account details accurate and up to date.
• Transaction processing — to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to handle your withdrawal requests to your registered payment method.
• Platform operation — to settle bets on Cricket, PSL, Football, Esports and other markets, to manage Casino and Slots game rounds and to keep your balance accurate at all times.
• Security and fraud prevention — to detect and prevent unauthorised account access, fraudulent transactions and any activity that breaches the platform's Terms and Conditions.
• Customer support — to respond to your queries, resolve disputes and assist with account-related issues in a timely manner.
• Responsible gaming — to monitor platform usage patterns that may indicate problem gaming behaviour, and to provide relevant tools such as deposit limits and self-exclusion where appropriate.
• Platform improvement — to analyse how players use h13, understand which features are most popular and identify areas where the experience can be improved.
• Marketing communications — to send you relevant promotions, PSL season offers and platform news, where you have opted in to receive them. See Section 11 for full details.

4. Payment Data

Processing PKR deposits and withdrawals requires h13 to handle certain payment-related information. This section explains how payment data is managed.

• When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, h13 records the transaction amount, the payment method used, the transaction reference and the date and time of the transaction. This information is necessary to credit your account correctly and to provide a transaction history.
• Full mobile wallet credentials, full bank account numbers and full card details are not stored by h13 in plain text. Payment processing is handled through secure payment integrations that follow industry data security standards.
• h13 retains payment records for as long as is necessary to fulfil legal, financial and dispute-resolution obligations. Transaction records are typically retained for a minimum of five years in line with standard financial record-keeping practice.
• Your payment method details — such as the last few digits of a card or the registered mobile number for a wallet — may be displayed in your account for reference. Full credentials are masked at all times in the account interface.
• If a withdrawal is requested to a different payment method than the one used for your deposit, additional verification may be required before the payment is processed.

5. Data Sharing

h13 does not sell, rent or trade your personal data. There are, however, specific circumstances in which your information may be shared with third parties — always for defined operational purposes and always subject to appropriate data protection measures.

• Payment processors — your payment details are shared with the relevant payment gateway or provider (such as JazzCash or Easypaisa infrastructure partners) to the extent necessary to process your PKR transactions.
• Identity verification providers — if third-party identity verification tools are used to confirm your CNIC or other documentation, the relevant data is shared with those providers solely for verification purposes.
• Game providers — when you play Slots, Live Casino or Esports titles provided by third-party game studios, certain session data (such as game play records and outcomes) may be shared with the relevant provider for game integrity and settlement purposes.
• Legal and regulatory obligations — if h13 is required by applicable law to disclose your personal information — for example in connection with a fraud investigation or a legal proceeding — we will comply with that requirement. We will notify you where legally permitted to do so.
• Platform service providers — certain technical service providers (such as hosting, analytics or customer support tools) may have access to platform data in the course of providing services to h13. These providers are bound by confidentiality obligations and are not permitted to use your data for any purpose other than delivering their service to h13.

h13 does not share your personal data with social media platforms, advertising networks or any unrelated third parties.

6. Data Retention

h13 retains your personal information for as long as your account remains active and for as long as is required to fulfil the purposes described in this policy.

• Account data — including your registration details and account history — is retained for the duration your account is open and for a defined period after closure. Retention after closure is necessary for dispute resolution, financial auditing and legal compliance.
• Transaction records — deposits, withdrawals and betting history in PKR — are retained for a minimum of five years from the date of the transaction.
• Identity verification documents — such as CNIC copies — are retained for the period required to satisfy the verification purpose and are then securely deleted, unless retention is required by applicable law.
• Customer support communications are retained for a reasonable period following resolution, to assist with any follow-up queries or escalations.
• Where you request deletion of your account or your personal data, h13 will action that request subject to any overriding legal or regulatory obligations that require certain data to be retained for a fixed period.

7. Data Security

h13 takes the security of your personal information seriously and applies technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction.

• Data transmitted between your device and the h13 platform is protected using SSL/TLS encryption. You can confirm this by checking for the padlock icon in your browser's address bar.
• Account passwords are stored in hashed form. h13 does not have access to your plaintext password — if you forget it, it must be reset rather than retrieved.
• Access to personal data within h13's internal systems is restricted on a need-to-know basis. Staff who do not require access to player data as part of their role do not have it.
• h13 regularly reviews its security practices and updates them to address new threats and vulnerabilities as they emerge.
• Two-factor authentication (2FA) is available for all registered accounts and is strongly recommended. Enabling 2FA adds a significant layer of protection against unauthorised login attempts.

While h13 maintains robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for using a strong, unique password for your h13 account. If you suspect your account has been compromised, contact customer support immediately.

8. Cookies

h13 uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Below is a summary of the types of cookies h13 uses.

h13 does not use third-party advertising cookies or social media tracking pixels. Analytics data collected via cookies is used internally to improve the platform and is not shared with advertising networks.

Most browsers allow you to control cookie settings. Disabling essential or security cookies may prevent certain features of the h13 platform from working correctly. Refer to your browser's help documentation for instructions on managing cookie preferences.

9. Your Rights

As an h13 player, you have rights over the personal data we hold about you. Here is what those rights mean in practice and how to exercise them.

• Right to access — you can request a copy of the personal information h13 holds about you. This is sometimes called a Subject Access Request. We will respond within a reasonable timeframe.
• Right to correction — if any personal information h13 holds about you is inaccurate or out of date, you can request that it be corrected. You can update basic account details directly through your account settings.
• Right to deletion — in certain circumstances, you can request that h13 delete your personal data. Note that some data must be retained for legal and financial compliance purposes and cannot be deleted on request.
• Right to restrict processing — you can request that h13 limit how your data is used in certain situations — for example while a correction request is being reviewed.
• Right to withdraw consent — where h13 processes your data based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting any other aspect of your account.

To exercise any of these rights, contact h13 customer support through live chat or by email from your registered account. We may need to verify your identity before processing a rights request to ensure the request is genuine.

10. Minors

h13 is strictly an adults-only platform. The minimum age to register and use any part of the h13 platform — including Sports Betting, Casino, Slots and all other products — is 18 years old.

h13 does not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not attempt to register or use the platform in any capacity.

If h13 discovers or has reason to believe that a registered account belongs to a person under 18, the account will be closed immediately. Any PKR balance in the account will be handled in accordance with the Terms and Conditions, and the personal data associated with the account will be handled in line with applicable legal requirements.

If you are a parent or guardian and believe your child has created an h13 account, contact customer support immediately and we will investigate and take appropriate action without delay.

11. Marketing & Communications

h13 may send you communications relating to your account — such as deposit confirmations, withdrawal updates, security alerts and support responses. These are transactional messages and are sent regardless of your marketing preferences because they relate directly to your account activity.

In addition, if you opt in during registration or through your account notification settings, h13 may send you marketing communications including:

• Welcome bonuses and deposit match offers.
• PSL season promotions, T20 Cricket special markets and other sports-related offers.
• New game launches in the Slots and Live Casino sections.
• VIP tier updates and exclusive member offers.
• Platform news and feature updates.

You can opt out of marketing communications at any time by updating your notification preferences in your account settings. Opting out of marketing does not affect transactional messages related to your account activity.

h13 does not send marketing communications on behalf of third parties and does not share your contact details with any marketing partners.

12. Changes to This Policy

h13 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered or updates required by applicable law. When changes are made, the updated policy will be published on this page with a new "Last Updated" date.

For material changes — those that significantly affect how your personal data is used or your rights in relation to it — h13 will notify registered players through the platform or by email to the address on file before the changes take effect.

Minor changes — such as corrections to wording, formatting updates or clarifications that do not affect the substance of the policy — may be made without advance notice. We encourage you to check this page periodically if you want to stay fully informed about how your data is handled.

Continued use of h13 following notification of a policy update constitutes your acknowledgement of the revised policy. If you do not agree with changes made to this policy, you may close your account by contacting customer support.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the h13 support team.

• Live chat — available around the clock directly through the h13 platform. This is the fastest way to get a response for most queries.
• Email — the support email address is displayed in the footer of this page and in your account settings. Email is recommended for data rights requests as it provides a written record.

When contacting us about a data rights request, please include your registered mobile number or email address and a brief description of your request. We may need to verify your identity before processing the request.

For account-specific security concerns — such as a suspected unauthorised login or a suspicious transaction on your account — contact customer support immediately via live chat so the issue can be addressed without delay.